2nd Line Support Engineer

Description:

2nd Line Engineer – Growing Managed Services Provider

London – Hybrid (3 days per week in their office)

We’re working with a fast‑growing Managed Services Provider that is expanding its technical support function. They’re seeking a skilled and customer‑focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.

This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.

Key Responsibilities

• Provide high‑quality 2nd line support across a broad customer base
• Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
• Handle escalations from the 1st Line team and take ownership of more complex incidents
• Support project delivery, migrations, and infrastructure improvements
• Maintain accurate documentation and contribute to internal knowledge sharing
• Deliver remote and occasional on‑site support when required

Required experience:

• Strong experience with the Microsoft ecosystem, including:
• Microsoft 365 administration
• Azure AD / Entra ID
• Windows Server (2016/2019/2022)
• Exchange Online, SharePoint Online, Teams
• Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
• Experience working within an MSP or multi‑customer environment
• Confident troubleshooting hardware, software, and cloud‑based issues

Highly Beneficial:

• Exposure to Google Workspace
• Experience supporting macOS devices
• PowerShell or other scripting knowledge
• Familiarity with RMM/PSA tools