Accommodation Supervisor

Description:

LEGOLAND® Windsor Resort is seeking an Accommodation Supervisor to join its Hotel Operations Team, supporting the daily operations of two themed hotels and the LEGOLAND® Woodland Village lodges and barrels. This role is essential in delivering a world-class experience for families staying at the resort.

Key Responsibilities:

• Act as a central point of contact for the accommodations team.

• Respond to department queries via radio, phone, email, and digital systems.

• Handle guest complaints on the spot and manage reservation-related issues.

• Monitor in-house systems for guest and staff requests, ensuring timely action.

• Support employee relations matters and ensure smooth daily operations.

• Maintain accurate records, identify trends, and recommend improvements.

• Ensure compliance with health & safety regulations, risk assessments, and incident reporting.

Qualifications & Skills:

• Previous hotel function experience (front desk, reception, or admin) is essential.

• Strong communication skills across phone, email, and digital channels.

• Experience with data metrics, reporting, and tracking.

• Passion for exceeding guest expectations and improving guest KPI metrics.

• Knowledge of health & safety and risk compliance.

• Ability to lead by example and empower the team to enhance guest experiences.

Benefits:

• 40% discount on LEGO® products online.

• Merlin Magic Pass – 20 free tickets to Merlin attractions worldwide.

• 25% discount in Merlin retail shops and restaurants.

• Staff discount codes for Merlin Annual Passes.

• Private pension scheme and life assurance.

• Employee assistance programme.

• Access to Perks at Work with 30,000+ discounts.

• Free staff parking.

• Ongoing training and career development.