Account Executive

Description:

M3 is a global leader in digital healthcare solutions, serving sectors such as healthcare, life sciences, pharmaceuticals, biotechnology, and charities. Their services include market research, medical education programs, promotional campaigns, clinical development support, job recruitment, and clinic appointment services. Founded in 2000 with initial investment from Sony, M3 has achieved over 20% annual growth for 15 consecutive years, generating over $1 billion in annual revenue. The company is recognized in Fortune’s 2020 ‘Future 50’ list, Forbes’ 2020 Global 2000 list, and is part of the Nikkei 225 Index. M3 also launched the ‘Stop COVID-19 Fund’ in 2020, pledging one billion yen to support pandemic-related initiatives.

The Account Executive will proactively build and maintain customer relationships to deliver successful campaigns and maximize revenue streams across M3’s EU operations. This role acts as the key liaison between clients and the company.

Key Responsibilities:

• Establish and maintain excellent customer relationships through face-to-face meetings, telephone, and email communication.

• Manage a portfolio of clients alongside senior sales leads, understanding their business needs and how M3 can address them.

• Maintain a detailed understanding of your account portfolio and develop thorough account plans for each client.

• Collaborate with internal teams to ensure clients receive top-level service and campaign execution.

• Identify opportunities to expand services within your portfolio, increasing revenue.

• Monitor, analyse, and report campaign performance, providing valuable insights to clients.

• Promote awareness of M3’s evolving capabilities among clients.

Qualifications:

• Proven ability to build strong client relationships and exceed expectations.

• Experience managing multiple customer accounts and relationships.

• Skilled in coordinating campaigns, managing team members, developing timetables, and meeting deadlines.

Benefits:

• 25 days annual leave

• Participation in an annual bonus scheme linked to business profitability

• Pension scheme (4% employee / 4% employer contributions on qualifying earnings)

• Company medical cash plan with subsidized gym membership and staff discounts

• Cycle-to-work scheme