Description:
We are seeking a talented individual to join our Risk Management team at Marsh. This role can be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be responsible for supporting Client Executives and lead Client Advisors in maintaining their book of business and handling the day-to-day activities including renewals, mid-term adjustments, invoicing, slip production and handling any client queries.
We will rely on you to:
- Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
What you need to have:
- Previous experience within a similar role within commercial or corporate insurance within a similar role or other insurance related field.
- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Applications.
- Strong written and verbal communication skills.
- Confidence to advise and negotiate.
- The ability to build, manage and develop relationships.