Account Manager



For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.


Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.


The role:

To deliver global recall campaigns that cover providing the solution to the client, managing the deliverables of the campaign, managing relationships with the client and all supplier and contact centre personnel. Also required to ensure projects / accounts are managed to maximise revenue and to identify opportunity to reduce costs ensuring a positive consumer experience.

The position represents the key point of contact for designated global recalls, the job will require understanding of all aspects of compliance and account management. The Account Manager will have the ability to think strategically while generating innovative solutions and revenue growth and by putting the customer first.

  • Interaction with IT systems to ensure that all technical requirements for campaigns are delivered
  • Managing the client relationship and briefing requirements
  • Working with US colleagues to run successful recall campaigns and ensure a Global Recall team approach
  • To ensure > 65% of their hours are billed directly to campaigns per month
  • Provide client solutions by working with commercial team closely understanding the nature of the recall
  • Creation of reporting, project documentation and customer dashboards
  • To manipulate data and present data results to the clients in required format
  • To liaise with clients and colleagues as part of the project coordination process
  • Tight budget control of client activity by capturing costs and maintaining profit margins to usually > 55%
  • Management of Contact Centre agents, ensuring SLA’s and KPI’s are maintained
  • Maintenance of forecast across campaigns, ensuring correct revenue has been captured and billing is within 5-10% of forecast.
  • Presentation skills to gain clients confidence and business at all levels
  • To produce detailed Project plans to ensure successful launch of campaigns
  • Ability to use own initiative and apply common sense to all work situations


You will have/will be:

  • As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills
  • Has achieved and can demonstrate a track record of Account Management
  • Has strong planning, communication and presentation skills, and is proficient in account management
  • Articulate with ability to influence
  • Experience of leading and motivating colleagues to deliver high performance
  • Experienced in management of complex commercial and stakeholder relationships
  • Proven experience of contract management with multiple suppliers.
  • Self-motivated
  • Flexible and adaptable
  • Ability to work to tight deadlines


What will you get for this role?

  • Competitive salary depending on skills, experience and qualifications
  • Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
  • Healthcare scheme
  • A Self Invested Personal Pension Scheme
  • Discounts on various products and services
  • Employee assistance programme for employee wellbeing
  • Life assurance
  • Group Income Protection
  • Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps


Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Organization Sedgwick
Industry Accounting / Finance / Audit Jobs
Occupational Category Account Manager
Job Location Reading,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2021-10-13 3:31 pm
Expires on 2021-11-27