Account Manager

Description:

We are looking for an established Account Manager with a background in Payroll to join the CS team. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in account management & customer service in a tech/SaaS-based business. Experience selling payroll or regulated technology is preferred as this role will have a core focus on upselling our new automated payroll technology into an incredibly exciting existing pool of clients.

What will you do?
 

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
• Manage a portfolio of accounts with a focus on renewals and up-sell conversations
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers’ workplace.
• Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams
• Protect existing revenue streams, identify opportunities and risks.
• Assess client health and develop strategies to mitigate churn
• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.