Account Manager

Description:

Are you a sales driven individual who enjoys helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Account Manager positions, within our renewals team.

How You'll Make An Impact

A bit about the job:

In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to new and existing customers who have made an appointment to discuss their insurance (there is no cold calling) and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way.

You will be taking mainly all inbound calls but will be required to make some outbound calls when you need to ask clients for instruction, and support the client with their renewal policy.

You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team.

About You

Skills and experience we’re looking for:

A strong drive for sales and have a proven record of achieving targets/KPIs.

Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate hard.

Rejection handling capabilities and good at overcoming objections.

Evidence your strong rapport-building skills and excellent communication skills.

Risk aware with strong planning and analytical skills

Desirable Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s.

Eligible to work in the UK.