Description:
Deligo is looking for a commercially sharp Account Manager who can own, grow and protect a portfolio of mid-market and enterprise foodservice and retail customers across the UK & Ireland. You will sit at the intersection of operations, tech and revenue, combining hands-on account management with sales responsibility for renewals, upsell and expansion across a multi-site customer base. The role is heavily field-based, with frequent travel (up to 50–75%) and regular overnights so you can be on-site with clients for deployments, reviews and relationship-building while helping to scale an AI-powered self-checkout platform that is defining how people pay for food.
How you’ll make a difference
- Own a portfolio of mid-market and enterprise accounts across contract catering, workplace dining, leisure, and retail, acting as the primary day-to-day contact for local, regional and head office stakeholders
- Build deep relationships with operations, IT/innovation, project and mobilisation teams, becoming the go-to person for anything related to Deligo on their estate
- Drive product adoption and performance: run data-led reviews, highlight wins on metrics such as transaction speed, conversion and engagement, and recommend clear next steps
- Plan and lead regular account reviews, mapping stakeholder structures, uncovering risks early and putting retention and growth plans in place
- Partner with Sales to spot and progress upsell, cross-sell and expansion opportunities across existing clients
- Deliver compelling demos and training (virtual and on-site), showing how Deligo plugs into existing POS, payments and digital journeys
- Support site assessments, implementations and mobilisations in close collaboration with Customer Success, Product, Operations and Deployment teams
- Maintain clear account plans, forecasts and notes in our CRM so that pipeline, risks and opportunities are always visible
- Champion the voice of the customer internally, feeding back requirements and integration needs that influence roadmap and partnerships
What makes you a great fit
- 5+ years’ experience in Account Management, Customer Success or a similar client-facing commercial role, ideally working with multi-site B2B customers
- Background in foodservice, contract catering, hospitality tech, EPOS/payment solutions or digital ordering/kiosk platforms
- Proven experience managing a portfolio of mid-market or enterprise accounts, with multiple stakeholder groups and complex structures
- Strong commercial instincts: confident leading renewal conversations, supporting pricing discussions and identifying in-contract growth opportunities
- Comfortable with data: able to interpret dashboards and KPIs and turn them into clear, actionable recommendations for clients
- Tech-curious, with the ability to explain technical concepts (integrations, payment flows, EPOS workflows) in simple language to non-technical audiences
- Excellent communication skills across email, video and in-person meetings, with a track record of building trusted relationships
- Highly organised and structured, able to juggle multiple projects, timelines and stakeholders in a remote-first environment
- Fluent English; additional European languages such as French, German, Spanish, Dutch or Italian are a plus
- Willing and able to travel frequently (including some international travel) for site visits, deployments and key client meetings
Why join us
- Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
- Real influence on how our products and processes evolve, with freedom to innovate
- A collaborative, creative, and transparent culture where contributions are recognized
- High-tech equipment
- Flexible working hours and hybrid approach
- Competitive salary
Details
- Start: As soon as you are ready
- Location: UK-based, remote with up to 50-75% travel within UK and Europe
- Contract: Permanent
- Compensation: Competitive package based on experience