Description:
We are looking for an Regional Account Manager to join one of our growing dedicated pharmaceutical client account teams. You will be responsible for growing and maintaining client relationships and operations for a portion of EMEA markets. Responsible for achieving client goals in relation to strategic programme evolution, operational excellence and consistency alongside strong client stakeholder engagement. We are seeking a self-motivated individual who will approach the role with enthusiasm and passion.
You will have strong interpersonal skills to build upon our existing client relationships and identify development opportunities for growth in the future. Passion for a blend of activity both virtually and in-persons, client excellence and retention is at your core along with innovating. You will be comfortable working on a regional basis ensuring all global goals and actions are aligned within your allocated markets and will have previous experience of Strategic Pharmaceutical Events Account Management.
Sound like you? Read on!
As an Regional Account Manager, You Will
- Be directly accountable for account relationship, meeting client expectations, and BCD M&E account regional financial performance.
- Provide both strategic and tactical operational input that supports account development, retention and growth.
- Serve as part of the account leadership overseeing the BCD M&E/client relationship with both the client and BCD organizations.
- Ensure the customer's programme will result in achieving both BCD M&E and the clients' financial, growth and service goals.
- Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives.
- Plan and conduct regular regional review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability.
- Develop client specific marketing strategies to target adoption, compliance and non-participating countries. Ensure country-specific Marketing / Communications plan fits the needs and budget goals of the customer.
- Partner with account and operational leadership to share the BCD M&E values and reinforce the established culture throughout the operations team.
- Stay abreast of industry trends and BCD M&E products and service to be able to support client needs.
You’re Good At
- Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and colleagues
- Proven experience in account / client management role(s)
- Proven experience within the meetings & events industry
- Proven experience in pharmaceutical meeting / congress sector
- Experience with influencing stakeholders
- Proven track record on successful client negotiation
- Expertise in deriving insights from data and analytics
- Excellent oral and written communication skills, including public speaking and presentations, RFP writing
- Competency to manage client relationships-establishing, developing and maintaining client trust and loyalty over time and through changes
- Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions
- Ability to travel as required for client meetings and/or networking / industry or key client events
- Ability and desire to work within a global team and be flexible to time zone adjustments on occasion
You Might Also Have
- Experience of using Cvent meeting technology
- Additional European languages
- Knowledge of Event Apps