Account Manager

Description:

Account Manager 
The Company

Pure Cloud Solutions is a Tamworth-based managed service provider with over 35 years of industry heritage. We support businesses nationally, delivering fully managed IT, cybersecurity, connectivity, communications and cloud services from our base in Tamworth.

In 2026 we joined YourCloud — one of Europe's fastest-growing managed services platforms — giving us the backing to grow faster and the resource to keep pace with an industry that never stands still. For our clients, nothing changed. Same team, same standards, same no-nonsense approach. For our people, the opportunity has never been bigger.

We're a business built on doing the right thing. We tell clients what they need, not what's easiest to sell. We publish our response times publicly every month because we think transparency builds better relationships than promises. And we hold ourselves to the same standards whether anyone is measuring us or not.

Our team includes engineers, account managers, service desk professionals and project specialists who genuinely care about the work they do and the clients they support. We've won industry awards, hold CE, CE+ and ISO 27001 accreditations, and built long-term client relationships that span decades — not because we're the biggest, but because we're one of the most trusted.

If you want to work somewhere with real ambition, genuine values, and a leadership team that's not afraid to empty the dishwasher — Pure Cloud might be the place for you.

The Role

We're growing. With that growth comes a clear opportunity.

We have a large base of clients who already trust us for connectivity and communications. A significant number of them aren't yet benefiting from managed IT, cybersecurity, or the wider services we can offer. That's the gap. This role exists to close it.

You'll inherit an assigned client base, build relationships with their decision-makers, and use our YourCloud Audit to identify gaps in their technology and security posture. You'll present your findings in plain English, qualify each opportunity through our internal sales process, and manage every conversation through to close.

The clients you'll work with vary. Some will have basic environments with obvious gaps. Others will be more mature. What they all have in common is an existing relationship with PCS and a decision-maker who isn't a technologist.

This is predominantly a farming role. But we don't want someone who's allergic to new business either. You'll be expected to contribute to new client acquisition alongside your existing base — whether that's referrals, self-generated leads, or opportunities that come through our growth activity 🌱

Your job is to earn trust, grow relationships, and show clients what good looks like 🎯

Responsibilities

Client growth & revenue

🔵 Own the YourCloud Audit process across your client base — scheduling, conducting and debriefing every audit to a consistent standard
🔵 Convert audit outcomes into commercial proposals for managed IT, cybersecurity and complementary services
🔵 Actively grow MRR within your assigned client base by identifying upsell and cross-sell opportunities at every touchpoint
🔵 Work to increase average customer spend across your portfolio by broadening the range of PCS services each client uses
🔵 Contribute to new client acquisition through referrals, self-generated leads and opportunities arising from our wider growth activity

Client relationships & retention

🔵 Present findings to business owners, MDs and finance directors in plain English, framing risk in terms they actually care about
🔵 Run quarterly strategic business reviews for clients who've expanded their relationship with PCS, maintaining momentum and defining their mid to long term technology roadmap
🔵 Maintain strong relationships across your portfolio to protect and grow recurring revenue — a client who churns is a failure, not just a statistic

Pipeline & reporting

🔵 Manage your pipeline in Halo from first conversation through to signed contract, keeping it accurate at every stage
🔵 Report weekly on pipeline activity, opportunities and MRR won
🔵 Work with our Sales Director, Operations Director and 3rd line engineering team to scope and price accurately

Market & commercial awareness

🔵 Stay current with industry trends, emerging threats and the evolving cybersecurity landscape so you can have credible, timely conversations with clients
🔵 Monitor competitor activity within your client base and flag risks to retention early
🔵 Feed wider client intelligence back into the business on emerging concerns and portfolio gaps

What we're looking for

Experience & skills

🔵 Proven track record in IT or cybersecurity account management
🔵 Extensive B2B sales experience within a technology, security or MSP business
🔵 Demonstrable experience growing revenue from an existing client base — we want to hear about specific clients you've developed, not just targets you've hit
🔵 The ability to hold credible conversations with non-technical decision-makers and translate risk into language they'll act on
🔵 A disciplined approach to pipeline management — you know where every opportunity is and why
🔵 Working knowledge of Cyber Essentials or cybersecurity fundamentals
🔵 Full UK driving licence and willingness to work field-based across the Midlands and surrounding areas

Commercial drive

🔵 Genuinely target-driven — you're motivated by hitting and exceeding numbers, not just activity
🔵 Hungry for success but not at the expense of doing right by the client — you understand that short-term wins that damage relationships aren't wins at all
🔵 Comfortable owning your numbers and being held accountable for them every single week

Customer focus

🔵 A naturally customer-centric approach — you build relationships first and sell second, because you know that's what works long term
🔵 You treat every client interaction as an opportunity to add value, not just close something

Mindset & character

🔵 Self-motivated and able to manage your own time without needing to be chased
🔵 Resilient — you don't fold when a deal goes quiet or a prospect pushes back
🔵 Curious enough to keep learning in an industry that never stands still