Description:
As an Account Manager, you will manage and grow assigned enterprise accounts, acting as the day-to-day commercial and relationship lead. You will be responsible for client satisfaction, account retention, revenue growth, pipeline management, and senior stakeholder engagement, while working closely with delivery, solution architecture, and account leadership teams.
This is a hybrid role, with two days per week onsite at Heathrow, working alongside our customer and delivery teams. It requires strong relationship-building skills, commercial awareness and the ability to turn customer priorities into successful outcomes.
Key responsibilities & duties include:
Client Relationship Management
- Own day-to-day relationships with senior stakeholders within assigned accounts
- Present confidently to senior management, articulating value, progress, and commercial outcomes
- Act as a trusted advisor, aligning Amach’s capabilities to customer business priorities
Revenue & Forecasting
- Responsibility for revenue targets and renewals within assigned accounts
- Build and maintain a qualified pipeline aligned to account objectives
- Deliver accurate forecasting through disciplined opportunity management
Account Growth
- Contribute to account plans aligned to customer strategy
- Identify opportunities for account expansion, cross-sell, and upsell
- Support new initiatives across cloud, digital transformation, data, and managed services
Pipeline Management & Deal Support
- Proactively originate new opportunities within existing accounts
- Support commercial negotiations and contract renewals
- Partner with solution and delivery leaders to shape compelling, value-led propositions
Salesforce & Commercial Discipline
- Manage opportunities, pipeline, and forecasts within Salesforce (SFDC)
- Maintain high standards of CRM hygiene, reporting accuracy, and deal governance
- Use data and insights to drive decision-making and prioritisation
Required Skills:
- 3+ years’ experience in Account Manager, Client Services, or similar commercial roles
- Experience selling or managing technology and professional services engagements, including cloud (AWS/Azure), digital transformation, data, or engineering services
- Demonstrated success in retaining and growing enterprise accounts
- Track record of pipeline management, forecasting accuracy, and target attainment
- Experience presenting to and influencing senior stakeholders
- Hands-on experience using Salesforce (SFDC) for pipeline, forecasting, and reporting
- Strong commercial acumen and negotiation capability
- Excellent communication, stakeholder management, and organisational skills