Description:
As Account Manager, you will act as the primary contact for a portfolio of existing customers, ensuring they receive an exceptional experience whilst identifying opportunities to introduce additional products and services.
You will work closely with customers to understand their strategic objectives, technology requirements and future plans, positioning the organisation as a trusted partner rather than simply a supplier.
Key Responsibilities:
- Manage and develop a portfolio of existing customer accounts.
- Build strong relationships with key stakeholders and decision-makers.
- Conduct regular account reviews to understand customer requirements and future opportunities.
- Identify and deliver upsell and cross-sell opportunities across the full solutions portfolio, including connectivity, network security and voice services.
- Drive customer retention and maximise account value.
- Work collaboratively with technical, delivery and support teams to ensure excellent customer outcomes.
- Produce accurate forecasts, account plans and pipeline updates.
- Maintain a strong understanding of market trends and emerging technologies.
Required experience:
- Previous experience in an Account Manager, Client Manager or Business Development role.
- A track record of growing revenue within existing customer accounts.
- Experience selling technology, telecoms, IT, managed services, connectivity, security or communications solutions.
- Strong commercial acumen and a consultative approach to sales.
- Excellent communication and relationship-building skills.
- The ability to manage multiple accounts and priorities effectively.
- A proactive and customer-centric mindset.