Account Manager

Description:

We're looking for a proactive and commercially minded Account Manager to take ownership of single key account and its sites across the UK, ensuring exceptional service delivery, a strong client relationship and commercial success.

This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business.

You'll lead a dedicated engineering team, act as the primary point of contact for the client and play a key role in maintaining high service standards across the account while driving performance and profitability.

Reporting to the Senior Contract Manager and Regional Director, you'll have the autonomy to manage the account while being supported by an experienced leadership team.

Key Responsibilities:

Account & Client Management:
 

• Act as the primary point of contact for the client.
• Manage account performance, profitability, KPIs and SLAs.
• Identify and manage variations and additional works opportunities across the account.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery across the account.
   

Team Leadership:
 

• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across allocated sites.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.
   

Compliance & Performance:
 

• Ensure compliance with all company procedures, account requirements and health & safety regulations.
• Provide technical support and guidance to engineering teams where required.
• Drive continuous improvement and maintain high standards of service delivery across the account.