Account Specialist

Description:

Our client is a privately-owned Company which allows them the freedom to decide which research they invest in. They have a strong code of ethics and conduct and have a commitment to ethical and social responsibility. They have medicines within Cardiovascular, Neonatal, Transplantation, Respiratory, and have an exciting speciality pipeline.

We have a new exciting opportunity as an Account Specialist to join a highly experienced team.

Your role will be to act as single point of contact for the customer, working in partnership to facilitate the creation of solutions that meet their needs. The AS will be required to increase company revenues through promotion of their Respiratory Portfolio, in accordance with the UK marketing plan and locally developed customer plans.

Key Customers & Target Accounts:

GPs, Practice Based Nurses, Practiced Based Pharmacy, Health Care Assistant and other relevant decision makers.

GP Practice

Primary Care Networks/Practice Clusters

Responsibilities & Role Requirements:

• Single point of contact for the customer, guiding them to key functions e.g. education, medical support, co-creation partnerships, value added opportunities
• Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback)
• Development of account plans for target PCNs, practice clusters and individual practices
• Development of customer partnerships, enabling them to be a respiratory partner of choice
• Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights
• Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions. e.g. collaboration opportunities including service offerings, co-created projects and medical education
• Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction

Candidate profile:

• ABPI examination or working towards
• Strong understanding of the NHS and customer priorities
• Track record of delivering consistent sales results in accordance with set targets
• Effective planning skills, through Key Account Management techniques
• Business planning skills, including the ability to produce business proposals/cases as required
• Strong interpersonal skills with an ability to develop long term relationships across key customer groups
• Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
• Affinity for digital media