Administration Assistant

Description:

NHS Shetland is seeking an Administration Assistant to support the Psychological Therapies Team (PTS), which provides talking therapies for adults with a wide range of mental health problems across the Shetland Isles. The role ensures smooth operation of the service, coordinating administration tasks and managing patient appointments.

Key Responsibilities:

• Provide administrative support and local coordination for Psychological Therapies Services.

• Enter accurate information into patient administration systems (TrakCare and Carepartner).

• Monitor clinic activity to balance supply and demand for patient appointments.

• Maintain computerized waiting lists and ensure guarantees for patient care are met.

• Work closely with clinicians, GPs, and hospital staff to support patient referrals and service delivery.

Requirements / Qualifications:

• Ability to manage administrative tasks accurately and efficiently.

• Strong organizational, communication, and IT skills.

• Compliance with healthcare support worker induction standards and code of conduct within 3 months of starting.

• Ability to work effectively both independently and as part of a team.

Hours: 30 hours per week over 5 days.

Additional Information:

• Closing date: 23/11/2025

• Interview dates: 28/11/2025 & 01/12/2025

• This post does not provide visa sponsorship; candidates must have the right to work in the UK.

• NHS Shetland promotes equality, diversity, and inclusive recruitment practices.