Administration Team Leader

Description:

This is an exciting new opportunity to join our People team at Sense. This opportunity will focus on delivering a high quality people management and a consistent People Team administration service to employees and managers; across People Services (HR), and Learning & Development.

No two days are the same; you will supporting the team to deliver exceptional service for colleagues, managers and candidates across the organisation in a variety of key areas including DBS checks, reference requests, booking training venues, payroll administration, HR administration, right to work checks, leavers information, sickness recording. For full information please refer to the job description.

As a team leader some key areas of ownership for the successful applicant will include:

• Supervising, supporting and coaching the People Services and Learning & Development Administration Teams to deliver an exceptional service for colleagues, managers and candidates across the organisation.
• Organising the day-to-day work allocation of the team and re-allocate work where required to achieve KPIs and SLAs.
• Utilising and advise on key systems including Reach (ATS), SMILE (eLearning) and iTrent (People system).
• Produce accurate weekly and monthly data to the People Administration Manager on SLAs and team performance
• Use data to make key decisions with the People Administration Manager

Key skills and experience required:

• A proven track record as an experienced and motivational Team Leader in a busy, fast-paced administration team with a high volume of queries
• Proven experience of managing a team with six or more individuals.
• Proven ability to problem solve and make pragmatic decisions.
• Understanding of working within a regulated activity environment.
• Able to comply with the principles of GDPR and maintain confidentiality at all times.