Administrator

Description:

✨ Customer Service & Admin Assistant – Outdoor Lifestyle Brand (Widnes)

📍 Widnes, Liverpool, UK | 🕘 Full-Time | £22,000 - £24,000

Are you the kind of person who has their inbox at zero, their desktop organised by colour code, and still manages to charm a customer with a single email? We’re looking for a sharp, solutions-focused Customer Service & Administrative Assistant to join a fast-growing outdoor and tech lifestyle brand – one that’s shaking up its industry with innovation, ambition, and a healthy dose of good humour.

This is more than answering phones and keeping spreadsheets tidy. You’ll be the friendly face (or voice) behind the brand, resolving queries with grace and efficiency while keeping internal operations running like a well-oiled bivvy light.

What You’ll Be Doing:

🗣 Customer Service

• Be the first line of support for customers via phone, email and chat
• Resolve issues with professionalism, pace and positivity
• Log enquiries, manage returns, and keep the helpdesk in tip-top shape
• Work closely with other departments to deliver 5-star service

🗂 Administrative Support

• Keep the back office in order – from calendar management to data entry
• Support invoicing, records, and day-to-day ops
• Ensure nothing’s missed – from ordering office supplies to internal comms

What We’re Looking For:

• Experience in an admin/customer service role
• Strong communication skills – written, verbal, and preferably polite under pressure
• Solid Microsoft Office skills (CRM tools a bonus)
• Someone who thrives on multitasking and doesn’t sweat the small stuff (but always notices it)

🧩 Bonus Points For:

• Retail or ecommerce background
• Helpdesk software experience
• A love for the outdoors, gadgets, or both

What’s In It For You:

• Competitive salary
• Paid holidays and pension scheme
• A down-to-earth, collaborative team environment
• Real opportunities for growth and development