Aftermarket Customer Support

Description:

TARCG is hiring for an Aftermarket Customer Support Specialist for a fast-growing aviation manufacturer in Northamptonshire. The company is known for its innovation, agility, and disruption in the aerospace sector.

The role involves ensuring smooth processing of spare parts orders, meeting internal and external customer needs, and resolving post-dispatch issues efficiently.

Key Responsibilities:

• Manage orders & warranties: Input spare parts, purchase orders, and warranties into Access Supply Chain.

• Collaborate with supply chain & logistics: Ensure delivery schedules and lead times are upheld.

• Order & sales reporting: Generate sales order acknowledgments, maintain customer price lists, and produce reports on dispatched orders.

• Customer communication: Handle customer inquiries, complaints, and queries professionally via phone, email, or letter.

• Product knowledge & advisory: Demonstrate an in-depth understanding of products to help meet customer requirements.

• Cross-departmental collaboration: Work closely with the Commercial Team to improve efficiency in the spares process.

Work Pattern & Benefits:

• 37.5 hours per week

• 1 day work-from-home (WFH) option

• Half-day finish on Fridays

Who We’re Looking For:

• Excellent organizational & interpersonal skills

• Strong written & verbal communication

• Polite and tactful approach to handling customers & challenges

• Problem-solving mindset with a ‘can-do’ attitude

• Ability to adapt and make decisions in a fast-paced environment