Aftersales Coordinator

Description:

Jimmy Choo, a global luxury brand known for fine Italian craftsmanship, is looking for an Aftersales Coordinator to provide high-level technical support and manage the end-to-end aftersales claim process within the responsible region. The role supports global stores and repair companies, ensuring department KPIs and SLAs are met.

Key Responsibilities:

• Provide technical support and advice to staff and consumers.

• Manage the aftersales claim process to meet KPIs and SLAs.

• Support global stores with challenging aftersales cases.

• Manage component requests from global stores.

• Participate in weekly aftersales meetings with the Italy team.

• Assist with material guide development, bulk ordering, and training.

• Liaise with customer service teams to maintain high service standards.

• Communicate regularly with regional repair companies to improve service.

• Deliver aftersales process training within the region.

• Support department reporting for claims and key issues.

• Collaborate with other departments on key projects.

Candidate Profile:

• Background in aftersales and luxury goods with product/material knowledge is highly desirable.

• Excellent administration and prioritization skills.

• Strong verbal and written communication.

• Proactive problem solver with continuous improvement mindset.

• Highly proficient in MS Excel and Outlook.

• Detail-oriented with accuracy in work.

• Innovative, proactive, and a positive “can do” attitude.

• Ability to work under pressure and adapt quickly.

• Team player who can also work independently.

• Transparent, consistent, committed, confident, and assertive.

• Well-presented with strong communication skills.

• Passionate and ambitious.

Benefits:

• 25 days holiday.

• Summer Fridays.

• Product allowance and discounts.

• Exclusive employee sales.

• Private healthcare.

• Pension and life insurance.