Aftersales Manager

Description:

Our client is currently looking to recruit an experienced Aftersales Manager, for their franchised dealershipbased in the Norwich area.

If you have a passion for customer service and can show a track record of delivering results and developing a team, this is a great opportunity for you. This is a genuine opportunity for you to take on a fresh and exciting challenge and be part of a forward-thinking organisation.

Why Apply For This Aftersales Manager's Job
 

• Great working environment
• Well respected dealer group
• Good benefits package
• Opportunity to progress within group.
   

Responsibilities:.
 

• As an ambassador for the brand, you will be knowledgeable, courteous, outgoing, resolute, and eager to learn
• You will be responsible for leading and developing a team of highly skilled Technicians, Service Advisors and Parts people.
• Ensure that a high level of customer satisfaction is always maintained
• Manage productive activity which is measured by strict performance indicators and profit defined success margins
• To keep a tight watch on expenses and produce daily/weekly activity and financial reports
• To provide guidance and training to each team member to improve their performance and to ensure that all Staff are doing their jobs effectively and confidently, collaborating as a team