Description:
We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.
Responsibilities
- Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
- Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
- Set objectives to maximise the profitability and performance of the Service Department.
- Ensure the workshop is efficient and productivity rates are optimised.
- Develop service department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
- Responsible for recruitment and training within the department.
Aftersales Manager Requirements
- A passion for delivering exceptional customer service.
- Technical knowledge.
- A proven track record of running a successful aftersales department, ideally in a main dealer environment.
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
- Experience of developing and monitoring budgets
- Strong communication and organisational skills with high levels of self-motivation
- Bodyshop experience would be favourable, although not essential.
Benefits
- 25 days holiday + bank holidays
- Company vehicle
- Company pension
- Life assurance policy
- Extremely competitive salary based on experience