Application Operations Engineer

Description:

As an Application Operations Engineer you will support, manage, maintain, and continuously improve a single application or a suite of applications from a technical and IT Service Management perspective. These applications will range in technology, from Linux to Windows servers, SQL and No-SQL databases, Cloud and On-Premises based servers and various third-party software. There is also scope to be involved in the management of certificates and key exchanges and the diagnosing of networking, TLS and TCP issues.

You will also maintain the ongoing reliability, performance, and support of those applications. This includes:

• Proactively monitoring applications to ensure their health, availability, and stability.
• Proactively and reactively investigating and raising incidents and problems.
• Troubleshooting issues reported by users and responding to customer requests.
• Taking the lead on or contributing in Continual Service Improvements with regards to both technical and process improvements.
• Developing and maintaining strong working relationships with a multi-disciplinary team, including: Service Owners; Dev Ops and Site Reliability Engineers; Architects; Testers; Business Analysts; Process Owners; external partners; other Government Departments and many others.
• Raising, coordinating, and deploying changes into the test and live estate.

You will follow IT Service Management best practice, using frameworks like ITIL 4, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community.

You’ll also be required to support your applications on your own in and out of hours through a scheduled on-call rota.

Person specification

The essential criteria are outlined in the selection process details.

If you would like to learn more about the role, please contact arshid.ali@dwp.gov.uk.

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.