Description:
This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected around 30%.
What you will do:
- Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices
- Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams
- Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations
- Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc
Experience might include a combination of the skills below:
- 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Demonstrated experience with security aspects of an internet property, such as DNS, WAFs, Bot Management, Rate Limiting, (M)TLS and certificates
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/3, TLSv1.3
- Working experience with infrastructure as code tools like Terraform. Strong experience with APIs
- Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty
- The work will be performed in English. Fluency in a second regional European language will be an advantage