Application Support Analyst

Description:

We are currently seeking a proactive and detail-oriented Application Support Analyst to join our team. In this role, you’ll deliver first-class support to customers, helping them get the most value from our software while ensuring a smooth and efficient user experience.

You’ll play a key role in resolving support queries, guiding customers, and supporting system implementations.

This is a varied role offering strong development opportunities for someone looking to build a career in customer support or technology.

Responsibilities
 

• Provide first-line support by managing and resolving customer queries and helpdesk tickets
• Escalate complex issues to the appropriate teams where required
• Develop strong product knowledge to support, guide, and advise customers
• Deliver training and demonstrations to help customers maximise system use
• Support system upgrades, releases, and new feature rollouts
• Assist with onboarding new customers, including system configuration and setup
• Manage customer change requests from analysis through to delivery and go-live support
• Participate in testing activities for new features and system enhancements
• Maintain clear communication with customers and internal teams on progress and updates
   

Skills And Experience
 

• Strong communication skills, both written and verbal
• Highly organised with excellent attention to detail
• Analytical and confident in solving problems
• Self-motivated, with the ability to manage workload and priorities effectively
• Comfortable working independently and within a team environment
• Customer-focused, with a passion for delivering great service
   

Desirable
 

• Previous experience in a customer support or service role
• Degree in Computer Science or a related field
• Interest in aviation or technology