Apprentice Customer Service Practitioner

Description:

Personal Qualities:
 

• Self-motivated with a desire to succeed
• Punctual and reliable
• Able to prioritise and work to deadlines and other time pressures
• Organised and methodical with high levels of attention to detail
• A good communicator, able to digest and relay information verbally and in writing
   

Desired Qualifications

The successful applicant should be numerate with a good grasp of the English language and will preferably have achieved a grade C/4 in GCSE or equivalent in Maths and English.

Any IT qualifications or general IT competence eg: the use of Microsoft packages or Sage will be advantageous.

List Of Duties And Responsibilities:
 

• Providing external and internal customers with a market-leading service.
• Processing orders electronically.
• Providing support to the Sales Office Manager when required.
• Undertaking general office administration such as answering the phone and dealing with enquiries.
• Providing administration support eg: sending emails to clients.
• Record handling using our CRM system.
• Digitising client records.
• Data entry and report generation.
• Working with other departments to ensure smooth transitions of customer service between departments.
   

Please note that this list is not exhaustive and the successful applicant may be required to undertake additional duties as required.

What We’re Looking For In You:
 

• Passion and enthusiasm; able to embrace change and take pride in your work
• Team player with a positive attitude who will support colleagues to achieve our shared vision
• To be open and honest whilst being respectful and genuine with yourself and your colleagues, creating a trusting working environment
• Must take responsibility for own actions, delivering on promises and leading by example at every level of the business
• Be able to work collaboratively, sharing your knowledge whilst being open-minded, learning from your mistakes, and speaking up when you need help
• Interested in making a difference to the communities we serve, sharing best practice and educating to create a better understanding of fire life safety