Description:
We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.
Benefits
- Free 24 hour virtual GP access.
- Enviable staff discounts.
- Harrods discount.
- Half Day, Pay Day Friday (once per month).
- Exclusive Staff only Sample sales.
- Summer Hours – 2pm Friday Finish.
- Active social committee that arrange a variety of activities such as office drinks, quizzes, free lunches, movie nights, and bring your dog to work day.
- Nail Technician on site for free gel manicure or pedicure, on a monthly basis.
- Football team, all welcome.
- Gym discounts.
- Enhanced pension scheme including life assurance.
Brief job description:
Providing operational and technical support to Kurt Geiger colleagues and assisting the Senior Support Analysts and SDMs in the effective running of the department. The role will start off with 5 days in the office until trained up and then will be split between office attendance and remote-based cover.
Your duties and responsibilities in this role will consist of:
Support Desk
- Provide expert assistance to Kurt Geiger employees, troubleshooting, diagnosing, and resolving complex issues.
- Work closely with DevOps, Warehouse support, and Ecommerce teams to deliver support.
- Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within agreed SLA where defined.
- Provide support for queries and issues that arrive via email, phone and walk-ups and ensure a ticket log is recorded.
- Work closely with third-party suppliers and service providers to ensure prompt resolution of incidents and requests.
- Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
- Process starters, leavers, and amendments in a timely manner and within SLA where defined.
- Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
- Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.