Description:
As Assistant Banking Manager; you will be responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.
You will work as part of the branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.
Main Responsibilities
- Preparation of facility letters and other account documentation
- Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence)
- Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
- Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
- Liaison with internal departments and external counterparties to ensure the highest levels of customer service and Good Administrative Order are delivered
- Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals
- General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment etc.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Able to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential
- A strong team player, flexible, proactive and conscientious and bring a positive attitude. You will work with integrity and discretion and be able to work effectively under pressure
- You will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers
- Strong attention to detail and an organised approach to work. You will be able to demonstrate your ability to work with high levels of accuracy
- Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems