Assistant Manager

Description:

The Boathouse Café, a charming riverside venue known for its warm atmosphere, delicious food, and loyal clientele, is seeking an experienced and motivated Assistant Manager to join its friendly team. This role involves overseeing daily café operations, supporting the Manager in maintaining smooth workflows, and ensuring every guest receives exceptional service. You will lead, motivate, and support the team, uphold high operational standards, and contribute to fostering a welcoming and relaxed environment. The position demands a hands-on approach, attention to detail, and the ability to adapt quickly in a fast-paced setting.

Key Responsibilities:

• Assist in managing daily café operations to ensure efficiency and quality service.

• Lead, motivate, and develop staff to maintain excellent customer service.

• Work closely with the Manager to ensure smooth coordination of schedules, stock management, and health & safety compliance.

• Uphold high service and cleanliness standards, ensuring customer satisfaction.

• Handle customer feedback effectively and resolve issues promptly.

• Support in training new staff and fostering a positive work culture.

Requirements:

• Proven experience in hospitality management, ideally in a café or restaurant setting.

• Strong leadership and communication skills to inspire and manage a team.

• A genuine passion for great service and customer care.

• Reliability, adaptability, and a proactive work ethic.

• Weekend availability is essential.

Benefits:

• Competitive pay rates.

• Supportive and friendly working environment.

• Beautiful riverside work setting.

• Opportunity to build relationships with regular, appreciative customers.