Description:
We are looking for an Assistant Manager who will be responsible for a team of Global Entity Management (GEM) coordinators, overseeing the wide range of tasks being undertaken to ensure that our clients’ legal entities are compliant with local requirements. Working across a range of jurisdictions worldwide, managing our relationship with our clients and our international legal network, ensuring that excellent client service is delivered.
The individual will also monitor service delivery across their team, seeking opportunities to develop team members, address recurring issues, delivering training, or seek support from the GEMS Senior Management Team to deliver training.
Job Role & Responsibilities
- Day to day management of a team of coordinators, providing leadership and support.
- Planning workload, delegating tasks and setting clear team goals.
- Identifying training needs and providing coaching, support and development to team members.
- Completing regular quality assurance checks on all team members, and utilising results for continued training and development for individuals, as well as identifying trends for wider department development.
- Supporting the coordination of corporate secretarial work across a range of jurisdictions and time zones worldwide, managing core relationships with our clients and our international legal network.
- Ensuring clients’ legal entities are compliant with local requirements.
- Lead on projects and face-to-face meetings with clients with support from GEMS management team.
- Develop and maintain excellent relationships with clients, lawyers, global project managers and other providers of new business.
- Act as the Client Relationship Manager (CRM) for a group of compliance clients, serving as the primary point of contact for oversight and escalations.
- Provide continuous quality and high standard support for clients.
- Carry out regular update calls and service reviews for clients to review progress and ensure that all action points are completed.
- Maintaining internal systems (i.e. matter management system, and finance software).
- Ensure SLAs are met, and compliance requirements adhered to.
- Focus on client satisfaction, and engage with regular client service review meetings, survey results, and identify areas for continued improvement.
- Begin to build strong relationships with stakeholders and service providers to ensure service excellence.
- Build relationships with teams across Law Debenture.
- Support in key additional areas, including strategic projects, business development, process improvement and other areas important to for the GEMS business.
Essential Knowledge, Skills & Experience
- At least 2-3 years’ experience in a similar role, with proven record of high performance and achievement.
- Experience of supervising and managing other individuals, including mentoring, line management or other similar experience.
- Strong communication, leadership and stakeholder management skills.
- Strong skills in compliance, coordination and project management.