Description:
Established in 1984 with a single store in Macclesfield in the North West of England, Scotts began life as a local destination for branded sportswear. Now with a curated mix of timeless brands such as Lacoste and Fred Perry, Scotts currently serves to a number of cultural movements across the worlds of sport and music, adding brands such as Pretty Green to its offering. Scotts now has over 25 stores nationwide as well as desktop, mobile and app stores all committed to delivering unparalleled quality and style.
Role Overview
In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
Customer service
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant Oracle reports.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
Training & Development
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant
- E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
Skills/Experience/Knowledge Needed
- Retail Management experience would be advantageous
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word and Excel.
Benefits
- UK/International career progression
- Company discount
- Competitive salary
- Bonus scheme
- Company pension