Associate Delivery Lead

Description:

Gallagher, a global leader in insurance, risk management, and consulting services with over 52,000 professionals worldwide, is seeking an Associate Delivery Lead within Claims – AP Integration to join their UK Retail Claims team. This is a high-impact, hybrid role blending Project Management, Business Analysis, and Change Leadership to support strategic initiatives that improve operational efficiency, regulatory compliance, and customer outcomes.

This role is ideal for professionals looking to work on integration activities that span technology, processes, and people. You will have the autonomy to lead end-to-end projects while contributing to the transformation of Gallagher’s claims operations.

Key Responsibilities:

• Deliver end-to-end integration projects across claims operations.

• Define project scope, timelines, budgets, and resource plans.

• Analyse business requirements and design effective, compliant solutions.

• Map processes, assess risks, and track delivery milestones.

• Lead stakeholder engagement and change management activities.

• Ensure transformation aligns with claims lifecycle and regulatory standards.

Key Requirements:

• Proven experience in project delivery, business analysis, or change management.

• Strong stakeholder engagement and communication skills.

• Background in insurance, financial services, or regulated industries (claims experience is a plus).

• Familiarity with Agile, Waterfall, or hybrid methodologies.

• Proficiency with Microsoft 365 and Visio tools.

• Flexible within the UK, with occasional office travel.

• Eligible to work in the UK.

Compensation and Benefits:

• Minimum 25 days holiday plus bank holidays, with the option to buy extra days.

• Defined contribution pension scheme with employer contributions.

• Life insurance (4x basic salary, with top-up options).

• Income protection (up to 50% of annual income, with top-up options).

• Health cash plan or private medical insurance.

• Three fully paid volunteering days per year.

• Employee Stock Purchase Plan and Share Incentive Plan.

• Critical illness cover, discounted gym memberships, season ticket loan, emergency back-up family care, and more.

Inclusion and Diversity:
Gallagher values diversity and inclusion, supporting employees of all backgrounds, abilities, and experiences. They are Disability Confident Committed and offer reasonable adjustments during the recruitment process.

Additional Notes:
Gallagher is accredited as a Living Wage employer and maintains a strict equal employment opportunity policy. The company prohibits discrimination based on any protected characteristic under applicable laws.