Associate Director

 

Description:

As an Associate Director within our expanding Accounts service line, you will lead a high-value client portfolio, delivering strategic, compliant, and commercially successful services. You will act as a key advisor to clients, supporting business development efforts and identifying opportunities to add value. Internally, you will oversee and mentor Managers and Senior Managers, role model the firm’s values, and contribute to service line strategy, operational projects, and change initiatives. You’ll take ownership of process improvements, risk management, and cross-location collaboration, while supporting the Director or Service Line Head in achieving team and firm-wide objectives.

You will be supported in your role with line management and leadership training as well as CPD access via Tolley’s, Croner-i, Mercia and LinkedIn Learning as required. Together with your line manager you will craft a development plan that sees you succeed in your role and plan for the next step should you wish to take it.

 

Accountabilities

Client and Portfolio Leadership

Lead service delivery for a portfolio of high-value or technically complex clients, ensuring timely, high-quality, and compliant output.

Act as a trusted advisor to clients, providing strategic, commercially sound advice and proactively identifying opportunities to add value

Maintain strong client relationships through regular contact, effective communication, and a deep understanding of client needs.

 

Commercial and Financial Management

Monitor WIP, billing, and recovery rates across your portfolio, taking proactive action to maximise profitability and manage overruns or scope creep.

Meet targets for billable hours, utilisation, and portfolio profitability, ensuring jobs are delivered within agreed budgets and timeframes.

Contribute to fee discussions, service scoping, and pricing strategy in collaboration with Directors and Partners.

 

Strategic and Operational Contribution

Contribute insights to the development of service line and group strategy, particularly in any areas of specialism or market knowledge.

Support Directors and Service Line Leaders (SLLs) on strategic initiatives and internal planning projects.

Take ownership of service line projects, driving outcomes that support operational efficiency, quality, or growth.

Stay informed on market trends, competitor activity, and emerging client needs to inform service line positioning.

 

People Leadership and Culture

Provide ongoing guidance and structured development opportunities to junior team members, particularly Managers and Senior Managers.

Act as a role model for firm values and behaviours, fostering a culture of collaboration, accountability, and continuous improvement.

Conduct or support performance appraisals, 1:1s, and feedback processes to drive individual and team growth.

Champion diversity and inclusion within the team, promoting open, honest, and two-way communication across locations.

 

Process Improvement and Change

Identify and lead process improvements that enhance service efficiency, quality, or client experience.

Support the adoption and implementation of new technology or systems, advocating for smarter ways of working.

Embrace and help deliver change projects within the service line or wider group.

 

Risk Management and Compliance

Ensure all services are delivered in line with firm quality standards, ethical policies, and regulatory requirements.

Manage risks associated with client engagements, including reputational, legal, and compliance risks.

Proactively identify and escalate internal risk incidents or concerns in line with firm protocols.

 

Business Development and External Profile

Support Directors and SLLs with business development activities including proposals, pitches, and client onboarding.

Identify and act on cross-selling or upselling opportunities within your client portfolio.

Represent the firm at industry events, networking opportunities, and speaking engagements, contributing to the firm's public profile.

 

Professional Skills/qualifications

• ACA, ACCA or equivalent qualification (fully qualified with significant post-qualification experience)
• Ideally 10+ years in practice with demonstrable experience managing large or complex clients
• Expert technical knowledge of UK GAAP (FRS 102), Companies Act, and tax principles
• Track record in commercial portfolio management, WIP/billing oversight, and client retention
• Strong leadership and coaching skills, including mentoring Managers and future leaders
• Strategic thinker with the ability to contribute to business planning and change initiatives
• High-level communication and interpersonal skills, with credibility to represent the firm.