Associate It Solutions Technician

Description:

We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud-based, cost effective, scalable, and resilient services.

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About the job

As part of the Infrastructure and Application Management team, you will be responsible for ensuring that the IT systems used in staging and production are correctly deployed, configured, and supported. This key team will monitor the services and proactively recommend areas for improvement and action.

The role includes but is not limited to incident resolution, liaising with customers and other partners, problem, incident analysis, and reporting, diagnosing the root cause, and contributing to RCAs. Data interrogation is also a key part of the role for data queries. The applications supported are a mix of bespoke and industry-standard systems hosted on infrastructure located on-premise and in the cloud.

About the Apprenticeship

You will be supported on the Associate IT Solutions Technician Level 3 which will help build your skills and knowledge and will take you up to 24 months to complete.

About you

Ideally, you will have a background working in an application support team providing back-office application software support. A basic background in MS SQL Server and confidence working with on-premise deployed applications is desirable although you will be supported by a team of technical consultants/DBAs to assist with integrations and more complex database tasks.