Associate Systems Administrator

Description:

Associate Systems Administrator 

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About The Job

The Regional Onsite Support (ROS) role provides hands‑on, onsite IT support to employees across designated offices within the region. Acting as the local face of IT, the role focuses on supporting physical employee technologies, office IT environments, and local services, while working closely with central service desks and specialist IT teams.

The ROS role is essential in delivering a high‑quality employee experience, ensuring technology is available, functional, and supported where physical presence is required. You’ll be working with a team of 10 experienced and friendly IT Administrators across the UK, Sweden, Denmark, Norway, South Africa, UAE and Turkey. We form part of a wider EMEA team and work closely with other divisions of CIS globally.

As a Associate Systems Administrator, You Will

 Onsite IT Support
 Provide in‑person support for employee technologies, including laptops, desktops, monitors, peripherals, mobile devices, and accessories 
 Perform hands‑on troubleshooting, device diagnostics, break/fix repairs, and equipment swaps 
 Support meeting rooms, audio‑visual equipment, training rooms, and local events, including setup and fault resolution 
Service Management & Ticket Handling

 Manage incidents and requests routed to Regional Onsite Support assignment groups 
 Update and maintain tickets accurately in ServiceNow, ensuring clear communication and timely resolution 
 Work collaboratively with Tier 1, Tier 2, and other IT service towers to resolve issues efficiently and avoid unnecessary ticket escalation 

Hardware Lifecycle & Asset Management

 Support new starter onboarding and leaver offboarding from a hardware perspective 
 Manage hardware stock levels, replacements, and out‑of‑warranty devices 
 Ensure asset records are accurate within asset management and CMDB systems 
 Coordinate device recycling, disposal, or donation in line with company policy 

Procurement & Local Supplier Coordination

 Support procurement activities including purchase requests, purchase orders, and invoice handling 
 Liaise with local and regional suppliers for hardware, mobile services, printing, and AV equipment 
 Assist with tracking local IT costs and supporting budget adherence where required 

Compliance, Standards & Collaboration

 Follow company IT standards, security policies, and processes 
 Participate in audits, documentation updates, and process improvements as required 
 Attend regional and global ROS meetings and provide cross‑regional support during absence or peak periods 
 Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. 
 Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. 

Required Qualifications

 Typically requires experience with interactive network environment and one or more client/server operating systems required. User support, customer support, or training experience preferred. 
 Bachelor's degree in a quantitative field, preferably in Computer Science or a related discipline. 
 Excellent communication and customer service skills, with the ability to engage confidently with non‑technical users in a face‑to‑face environment 
 A practical problem‑solving mindset, able to assess issues logically and take effective onsite action 
 Strong ownership and accountability, seeing tasks through to completion and proactively following up on outstanding actions 
 Good organisational and time‑management skills, capable of managing multiple requests and priorities in a busy, service‑driven role 
 Flexibility and adaptability, with a willingness to respond to changing priorities, urgent issues, and occasional event or office‑based support 
 Collaborative working style, able to work effectively with colleagues across IT service towers, suppliers, and regional teams 
 Attention to detail, particularly when updating systems, managing assets, and following defined processes 
 A professional, reliable, and approachable manner, acting as a trusted local representative of IT 
 A continuous learning attitude, open to developing new skills, tools, and knowledge as technologies and services evolve 
 Proof of right to work in UK is required to be considered for the role 
 Equivalent combination of related education, training and experience may be considered in place of the above qualifications. 

Additional Competencies, Knowledge And Skills

 Inspiring Excellence: Driving high standards; tenaciously working to meet or exceed challenging goals; defining success by goal achievement and continuous improvement. 
 Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. 
 Technical/Professional Knowledge &Skills: Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.