Audio Visual Technician

Description:

DGH Recruitment is seeking an Audio Visual Technician / Audio Visual Specialist to join a prestigious global law firm in London on a full-time, permanent basis. This role offers a unique opportunity to work in a dynamic legal environment where cutting-edge AV and IT technology supports mission-critical meetings, events, and communication systems.

This is an on-site role (5 days per week), requiring hands-on technical proficiency, exceptional troubleshooting skills, and a customer-first attitude. The ideal candidate will support hybrid meetings, manage advanced AV systems, and work collaboratively on IT projects while ensuring smooth daily operations across the firm's AV/UC infrastructure.

Key Responsibilities:

• Provide real-time, on-site technical support for hybrid meetings and high-profile legal events.

• Troubleshoot and resolve issues related to AV systems and unified communication platforms.

• Maintain, monitor, and conduct routine checks on meeting room equipment including Microsoft Teams Rooms, Crestron, Polycom, and more.

• Perform preventative maintenance, document technical issues, and escalate unresolved faults.

• Support deployment and testing of new AV/UC technologies in collaboration with the IT team.

• Participate in ongoing IT projects, including out-of-hours work when necessary.

• Maintain up-to-date inventory and documentation of AV and IT assets.

Ideal Candidate Profile:

• Experience: Minimum of 1 year supporting AV/IT equipment and services in a corporate or legal setting.

• Technical Knowledge:

  • Familiarity with Microsoft Teams, Teams Rooms, SIP protocols, and basic networking concepts.

  • Proficiency in troubleshooting Windows OS, productivity tools, and remote support software.

• Soft Skills:

  • Strong interpersonal, communication, and customer service skills.

  • Team-oriented, organized, and solution-focused.

• Physical Requirements:

  • Ability to lift, move, and set up AV equipment as needed.