Description:
The team provide services from full AV/VC room installations to client/end-user meet and greet event support. This is in addition to daily functionality tests of high priority spaces, and ad-hoc and pro-active AV maintenance, technical problem solving, live event support and occasional upgrade installation work.
Key responsibilities:
- Reactive support calls on the client sites, along with planned preventative maintenance visits
- Daily room checks and explain identified faults to the client
- Fault finding of audio visual and video conferencing systems to a high level
- Work collaboratively on troubleshooting and fault fixing, utilising the wider team and Kinly resources
- Provide event support to our client on a regular basis
- Running AV events, including pre-event testing of audio, wireless microphone battery levels etc.
- Be the primary contact for local and global event coordination and liaise with client for large events to understand their requirements
- Attend pre-production meetings required for any scheduled special events
- Own the event experiences for the meeting host and attendees
- Video/audio conference set-up and support
- Site certification of all new and relocated video conference systems
Skills & experience:
We are seeking a highly proactive individual with a strong grasp of AV/VC technologies as applied in corporate settings. The ideal candidate should hold industry-recognized AV qualifications, be motivated to expand their knowledge through training, and excel in communication.
- Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
- Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc
- Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron
- A good understanding of computer software and hardware systems
- Networking knowledge to fault find audio and video conference networks. For example, Dante audio and Multicast video streams
- Understanding both digital/analogue audio and video signals. For example, HDMI, Display Port, DVI Component, and Composite.
- Experience working with new and emerging technologies including LED display solutions and video wall processors
- An enthusiasm to identify knowledge gaps and expand expertise with training and certifications with a view of CSI.
- Understanding of Crestron software such as Toolbox and SIMPL Windows
- Understanding of Biamp DSP programming
- Professional in appearance and attitude
- Willing to undertake security screening (BPSS & SC)