Band 5 It Systems Officer

Description:

The successful candidate will be expected to carry out the following duties:

• System administration of the RiO Electronic Patient Record (EPR) e.g. managing RiO end user profiles, services/team configuration, along with other Clinical Systems.
• Monitor, prioritise and manage the Clinical Systems Support queue within the IT Service Desk system.
• Take ownership and responsibility of tickets and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) currently in operation.
• Identify any fault patterns.
• Investigate faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution.
• Provide expert Clinical Systems advice to end user and colleagues.
• Create IT Knowledge Base articles and maintain them.
• Working in conjunction with the Development and Testing Teams to support software upgrade releases and associated testing requirements.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Essential knowledge, skills and experience

• IT related degree or equivalent experience.
• Significant experience working in a fast paced IT environment, able to

successfully develop and implement information technology strategies at a Trust-wide level.

• Experience of IT knowledge base content creation and management of

solution.