Description:
Global Plug Services Limited is looking for an enthusiastic and adaptable person to take on a part-time role as an Administrative Assistant. This role is perfect for those with over 8 months of work experience or students eager to gain hands-on administrative skills while contributing to our mission to simplify Immigration, Embassy, and Consulate Services for African countries.
Key Responsibilities:
- Assist with passport applications, travel visa processing, emergency travel certificates, and National Identity Number (NIN) enrolment.
- Review and organise client documents for consulate and embassy appointments.
- Support clients in completing application forms and submitting necessary documents.
- Maintain accurate records and documentation related to customer applications and inquiries.
- Respond to customer inquiries via phone, email, or in person, ensuring top-notch customer service.
- Manage general administrative tasks like data entry, filing, and organising office supplies.
- Collaborate with team members to ensure smooth operations and timely task completion.
- Stay updated on changes in immigration regulations and procedures for African countries.
Requirements:
- Experience: At least 8 months of work experience in an administrative or customer service role. College/university students with relevant coursework are encouraged to apply.
- Education: High school diploma or equivalent required. Additional education in administration is a plus.
- Communication: Excellent verbal and written English skills. Ability to communicate effectively with individuals from diverse cultural backgrounds.
- Personality: Flexible and adaptable in a fast-paced environment.
- Attention to Detail: Strong organisational skills with a keen eye for accuracy.
- Technology: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and open to learning new software systems.
- Customer Service: A customer-centric approach with excellent interpersonal skills.
- Time Management: Ability to prioritise tasks and manage multiple responsibilities efficiently.
- Ethics and Confidentiality: Maintains professionalism, integrity, and confidentiality.
- Cultural Sensitivity: Demonstrates respect for cultural diversity and sensitivity.