Business Support Administrator

Description:

We aim to deliver world-class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too... but we need great people to bring this all together and help us deliver a truly revolutionary next-generation consumer coffee experience.

As a Business Support Administrator you will support our already very strong back office support team, working from home you need to be self-motivated, versatile, flexible and able to deal with all customer requirements. You will have strong written and verbal customer service skills.

This role is predominantly based from home but you will be required to travel to Rugby for meetings. Therefore, it is essential that you live in an area that is easily commutable to Rugby.

Responsibilities

Your primary role will be:

• To be the first point of contact for all accounting queries
• To manage the credit control process with the support of the Head of Business Support
• To send out credit control emails and manage daily responses
• Ensure all systems are kept up to date with payment terms
• Keep all customer files up to date on our bespoke systems
• Support with raising consumable orders
• Raise customer invoices and quotes for PO approvals
• Provide customer delivery information
• Supply general support and admin to the sales team, barista team, technicians, and management team

What we are looking for

Skills and experience:

√ You will have strong written and verbal customer service skills

√ Educated to GCSE standard in English & Maths

√ Proficient in MS Office

√ Experience of using MS Dynamics and/or other similar systems

√ Excellent administrative and organisational skills