Description:
Do you want to be part of a team that literally changes lives?
In return you’ll have the opportunity to develop your career through ongoing training and development.
Each day will vary however the core components of your role will include:
- Engaging with existing or potential customers/patients
- Answering online queries and taking inbound calls when required
- Acting as first point of contact for internal and external customers
- Handling customer enquiries quickly and efficiently
- Booking consultations, sight tests and post-operative appointments
- Maintain and develop product knowledge and customer service skills
- Accurate maintenance of patient records
Essential skills
- Excellent verbal and written communication skills
- The ability to deal with customers over the telephone in a confident and professional manner
- A willingness to learn
- Excellent rapport building and communication skills with the ability to overcome objections
What’s in it for you?
- Rewarding salary
- Bonus incentives
- Free or discounted optical products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Career progression
- Cycle to work scheme
- Discounted City Centre parking