Care Coordinator

Description:

Care Coordinator

Location: Heywood, Lancashire, OL10

About Us

At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.

We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we’re looking for people who share those values.

About the Role

The role of Care Coordinator is pivotal in the day to day running of our North West office. Working closely with the operational team, you will be responsible for the planning, coordination, and ongoing management of care packages, ensuring seamless service delivery to our valued clients.

You will be based at your local Apollo Home Healthcare office in Heywood, but travel across the North West region will be an essential part of this role. Therefore, we are seeking applicants who hold a Full UK Driving Licence and have access to their own vehicle. Candidates must be comfortable driving long distances and in different conditions, including motorway use.

Key responsibilities include:

• Act as the first point of contact for our clients, their families, and healthcare professionals
• Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes
• Monitor care delivery to ensure it meets individual care plans and quality standards
• Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions
• Support the out-of-hours on-call service on a 1 in 8 rota basis – with no requirement for hands-on care.

What You’ll Need

• A Full UK Driving Licence and access to your own vehicle
• Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities
• Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional.
• Strong problem-solving skills and the ability to remain calm and professional under pressure
• Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners
• Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs.
• A team player with a positive, proactive approach and the ability to build strong working relationships.

*** Experience in a previous care coordinator role is preferred but not essential***

What We Offer

• Progression opportunities
• 25 days annual leave, plus Bank Holidays
• Paid, shared on call allowance.
• An extra day off for your birthday
• A healthy work-life balance
• Bonus scheme
• Refer-a-friend scheme
• Workplace pension
• Paid DBS