The Service Complaint system is going through a period of transition, and as such this high-profile post requires strong negotiating and influencing skills in order to drive change and improvements forward. The post holder will be required to work collaboratively, whilst taking individual responsibility for their areas of work, producing high quality outputs which are delivered on time. An engaging and confident individual, they will need to be able to handle robust challenge, whilst leading with authority and gaining staff buy in.
This role drives delivery of SCOAF’s Business Plan against the Strategic Objectives, and is responsible for maintaining the effective, efficient and fair operation of the business. The role requires strategic planning and horizon scanning, with a focus on driving change, continuous improvement and quality.
The post offers exposure to senior MOD personnel, particularly the Services, serving in a role independent of MOD in the delivery of its function. The role reports to the Ombudsman and acts as their Deputy on operational matters. The COO line manages the Head of Investigations and the Head of Office, and is part of the Ombudsman’s senior management team.
Key responsibilities include:
|Organization||Ministry of Defence|
|Occupational Category||Chief Operating Officer|
|Job Type||Full Time|
|Salary||65500 - 65500 | £ / Monthly|
|Posted at||2021-12-17 3:50 am|