Claims Handler

Description:

Gallagher Bassett, a global leader in risk and claims management, is actively seeking a Claims Handler to join its growing team in Tamworth, UK. This role is ideal for individuals passionate about managing liability claims and who seek a purpose-driven career supporting local government clients. With a strong emphasis on teamwork, integrity, and excellence, Gallagher Bassett empowers professionals to guide clients toward optimal outcomes and resolution.

As a Casualty Claims Handler, you will be responsible for managing a portfolio of public and employers' liability claims, ensuring each case is thoroughly reviewed, investigated, and progressed from first notification to final settlement. The role also involves collaboration with stakeholders, legal partners, and internal teams to deliver an efficient, high-quality claims service.

Key Responsibilities:

• Handle public and employers’ liability claims independently up to a value of £25,000

• Progress cases beyond £25,000 under proper authority

• Determine liability, detect fraud, and assess quantum in accordance with evidence and policy terms

• Oversee litigation processes and coordinate with legal counsel

• Communicate effectively with stakeholders including clients, brokers, claimants, and suppliers

• Maintain accurate, comprehensive claims files, ensuring adherence to company policies

• Deliver excellent customer service by responding to inquiries and concerns promptly

• Contribute to continuous improvement by identifying process enhancements

• Keep up with current insurance legislation, best practices, and regulatory requirements

Required Skills & Qualifications:

• Solid understanding of proactive claims management

• Working knowledge of MOJ Portal Claims

• Previous experience in handling high-volume or high-value claims

• Ability to assess liability and detect potential fraudulent activity

• High attention to detail with strong organizational skills

• Excellent verbal and written communication abilities

• Must be eligible to work in the UK

Compensation and Benefits:

Gallagher Bassett offers a robust compensation package that goes beyond salary to support your personal and professional life, including:

• Minimum 25 days annual leave plus bank holidays, with an option to purchase more

• Defined contribution pension scheme with company contributions

• Life insurance covering up to 4x annual salary (option to increase to 10x)

• Income protection – up to 50% of annual income covered

• Health benefits – choice of health cash plan or private medical insurance

• Volunteering – 3 fully paid volunteer days annually

• Discount programs – gym memberships, retail, and travel deals

• Employee Stock Purchase Plans and Share Incentive Plans

• Emergency family care support, season ticket loans, critical illness cover, and more

Inclusion & Diversity Commitment:

Gallagher Bassett is committed to fostering an inclusive and diverse workplace where everyone’s identity and background is respected. They are a Disability Confident Committed employer and welcome applications from all backgrounds, including those who may require reasonable accommodations during the application process.

The organization adheres strictly to Equal Employment Opportunity principles and ensures fair treatment in recruitment, training, compensation, promotion, and other employment matters.