Claims Handler

Description:

Gallagher Bassett, a leading global provider of claims management solutions, is seeking a Motor Claims Handler to join its dedicated team in Horsham. This is an exciting opportunity to work within a collaborative and supportive environment where your skills will make a real difference in guiding claimants to the best possible outcomes for their health, wellbeing, and financial stability.

Key Responsibilities:

• Assess and record insurance claims on the in-house system, ensuring compliance with product standards, policy coverage, and coding requirements.

• Conduct liability enquiries using appropriate methods in line with the Adjuster’s Manual.

• Evaluate quantum by gathering relevant evidence and adjusting reserves in accordance with Gallagher Bassett’s reserving philosophy.

• Clearly explain liability decisions and negotiate settlements within authority levels.

• Handle own damage and third-party claims including property, vehicles, offices, and personal injury matters.

• Respond promptly and courteously to all written and phone enquiries.

• Monitor claims regularly to ensure reserves are accurate and claims are progressed to timely closure.

• Build and maintain strong client relationships through professional and efficient service.

• Liaise effectively with solicitors to ensure cases are properly managed.

• Support general office administration to ensure smooth day-to-day operations.

• Actively engage in Gallagher Bassett’s training and development programmes.

• Ensure adherence to all Gallagher Bassett procedures and compliance standards.

Ideal Candidate Profile:

• Solid understanding of motor and personal injury claims handling.

• Strong decision-making and problem-solving skills in determining liability and compensation.

• Proficiency in using MOJ and IOC Portals.

• Excellent communication, negotiation, and relationship management skills.

• Ability to work in a fast-paced environment with attention to detail and accuracy.

• A team player committed to collaboration, inclusion, and delivering exceptional client service.

Compensation and Benefits:

• Competitive base salary with comprehensive benefits.

• Minimum of 25 days annual leave plus bank holidays, with option to buy additional days.

• Defined contribution pension scheme with employer contributions.

• Life insurance cover of 4x basic salary (extendable to 10x).

• Income protection (up to 50% of annual salary) with top-up options.

• Health cash plan or private medical insurance.

• Additional perks including volunteering days, employee stock purchase plans, critical illness cover, discounted gym membership, season ticket loan, voucher portals, and emergency family care support.

Inclusion and Diversity Commitment:
Gallagher Bassett is proud to be a Living Wage Employer and is committed to diversity, inclusion, and equal opportunity. The company embraces employees’ diverse identities, experiences, and talents, ensuring a fair and supportive workplace for all. Reasonable adjustments will be provided during recruitment for applicants with disabilities or long-term conditions.