Claims Supply Chain & Engineering Director



At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and office in a way that works best for them, their team and customers. This role can be based from anywhere in England, with travel to our offices as required.

What you’ll be doing:

  • Provide strategic insight on market developments and drive how these enhance our customer propositions
  • Build and enhance strong and mutually benefiting relationships with key internal and external partners (Claims, Retail & Commercial BUs, Finance, Group Legal, external suppliers, innovation labs, insurance press, CIPS etc)
  • Lead and develop strong relationships with strategic partners to deliver solutions suitable for today & tomorrow
  • Be responsible for designing and implementing the strategic changes to deliver a smooth and successful end to end proposition which works seamlessly with our operational areas
  • In collaboration with other areas, highlight trends and concerns in relation to customer satisfaction, indemnity performance and efficiency supported by relevant management action plans.
  • Alignment and engagement with Group Insurance Procurement (IP) across Claims and be responsible for setting the UK Claims strategy for IP and delivering against agreed plans and targets to optimize business performance
  • Oversee the entire Claims procurement cycle from supplier selection, negotiation, contracting onboarding and delivery – ensuring solutions are resilient and future proof the business.
  • Ensure the Claims Supply Chain & Engineering functions are robust, ensuring processes are embedded and integrated, achieving operational effectiveness and efficiency
  • Ensure the Claims Supply Chain & Engineering strategy and deliverables are compliant with Regulatory and AXA Group & UK policies
  • Leadership of the development of technical performance, supporting supplier audit and technical reviews for both total loss and repair.


  • MCIPS or relevant experience.
  • In-depth knowledge of claims processes and of the UK General Insurance Market & legislative environment.
  • Understanding of Claims and General Insurance MI & good understanding of statistical analysis.
  • Developed relevant working knowledge of Engineering/Engineers or Supply Chain or both.
  • In-depth experience working with and managing external suppliers or procurement.
  • Excellent strategic vision of innovative supply chain solutions Exceptional negotiation skills and commercial acumen.
  • Politically aware and stakeholder sensitive, with experience of working with Senior Management and Executives.
  • Ability to analyse contractual formation and liaise with internal and external lawyers.
  • Ability to work with different functional and interest groups facilitating shared participation.
  • Proven evidence of delivery of savings on a year on year basis.
  • Management of complex change within organisations.

Organization Axa
Industry Engineering Jobs
Occupational Category Engineering Director
Job Location Bolton,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-09-23 6:38 am
Expires on 2022-11-07