Claims Team Leader

Description:

The role is to ensure the successful running, operation and management of a team Claims Managers and assisting the Head of Claims and Operations to ensure service targets are achieved by

smooth and effective running of the department. Service targets, key performance indicators, performance management development of staff are all key objectives.

How You'll Make An Impact
 

• Lead, Motivate and Manage the team
• Responsible for the running of the team generally
• Work collaboratively with the Head of Claims and Operations and other Team Leaders
• Carry out regular Appraisals, Staff Developement Plans and 121's
• Oversee work flow management
• Manage a small client allocation of claims, cross class
• Assist with general telephone queries when required
• Carry out Monthly Quality Management Audits on team members and feedback the results
• Assist Head of Claims and Operations with Insurer Audits
• Actively take part in internal and external meetings with clients, Insurers and staff
• Ensure market leading claims service provided to all clients
   

About You
 

• Minimum 5 years experience of claims, administration or operational senior role
• Excellent communication skills
• Excellent customer service skills
• Understanding of Insurance business and operations
• Pro-active attitude to challenging work
• CII Qualifications or desire to complete