Client Care Administrator

Description:

Linnaeus is offering an exciting opportunity for a Client Care Administrator to join its vibrant team at the Market Harborough branch. This on-site, full-time role is ideal for a compassionate and organized individual who enjoys delivering outstanding customer service and contributing to the well-being of pets and their owners. The position can be worked over 4 or 5 days per week, with 40 hours weekly and participation in a 1-in-3 Saturday rota.

In this role, you will play a pivotal role as the face of the practice, managing the reception area, coordinating appointments, handling client inquiries, and providing essential support to clinical teams. Your responsibilities will extend to face-to-face, phone, and online interactions, ensuring a welcoming and professional environment for all clients and their pets.

Key Responsibilities:

• Serve as the first point of contact for clients in person, by phone, or through the online portal.

• Manage reception duties including scheduling, record-keeping, and administrative support.

• Deliver exceptional customer service and ensure client satisfaction throughout every interaction.

• Assist clinical teams in managing the flow of appointments and internal communications.

• Maintain an empathetic, approachable, and proactive attitude while handling day-to-day tasks.

• Benefit from CPD training to grow professionally and enhance customer care skills.

Candidate Profile:

• Passionate about delivering exceptional client service.

• Prior experience in a customer service or front-desk role is highly desirable.

• Excellent communication and interpersonal skills.

• Strong attention to detail with the ability to multitask and prioritize in a busy environment.

• Empathetic and friendly with a team-player attitude.

About the Organization:
Rutland Veterinary Centre, part of Linnaeus, is a leading first-opinion veterinary practice with five branches and a central hospital, providing 24/7 emergency care and compassionate veterinary services. Linnaeus is proudly part of Mars Veterinary Health, offering global career development opportunities and a network of top-tier veterinary professionals.

Employee Benefits:

• 40 hours per week + 1 in 3 Saturdays, over 4 or 5 days

• 25 days annual leave + birthday off

• Life assurance (4x salary)

• Pension plan: 3% employer, 5% employee contributions

• Enhanced sick pay and family leave

• Salary sacrifice options: E-cars, Cycle to Work

• Pet insurance discount & staff discounts

• Referral bonuses, discount platforms, and reduced gym memberships

• Employee Assistance Program, mental health support, and Headspace subscription

• Annual flu vaccine voucher

Diversity and Inclusion:
Linnaeus is an equal opportunity employer committed to creating a diverse, inclusive environment where all associates can thrive.