Client Care Advisor

Description:

The brand-new surgery, due to open in Summer 2025, is situated inside one of our stores and has been designed to deliver not only the highest clinical standards, but also a pleasant working environment for the whole team. We are equipped with digital and dental x-rays facilities, theatre, separate cat/dog/isolation wards, as well as access to a very generous and large colleague room.

Our new practice can offer you the environment, caseload and equipment needed to utilise the skills you’ve gained to date whilst also giving you plenty of opportunity to develop further. We are proactive in continually supporting qualifications and CPD.

Located in the heart of Whetstone, our practice is well-equipped with state-of-the-art facilities, a loyal client base, and a supportive team committed to providing exceptional care to animals of all shapes and sizes. We pride ourselves on fostering a collaborative and positive work environment where every team member is valued.

Whetstone is a delightful suburban area in the London Borough of Barnet, offering a harmonious blend of urban convenience and tranquil charm. Known for its welcoming community and excellent transport links, Whetstone is perfect for professionals and families alike. The area boasts an array of local amenities, including independent shops, cafes, and restaurants, as well as larger retail options. Surrounded by picturesque parks and green spaces, it provides an ideal escape for nature lovers.

What Your Typical Day Will Look Like
 

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
  
   

The attributes required:
 

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.