Client Care Counsellor

Description:

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Client Care Counsellor, you will provide emotional support to clients via telephone and chat who are facing urgent or crisis situations. This role will require evaluating the needs of our clients, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources.