Client Experience Manager

Description:

We are seeking a dedicated and experienced Client Experience Manager to join the team.

Take the next step and contact us today, this is your chance to work with the recruitment agency of choice.

We are a household name within the industry and are currently seeking a Client Experience Manager for our Healthcare Divisions based in London.

The Role

As a Client Experience Manager, you will be responsible for ensuring a positive and seamless experience for our clients throughout their journey with our company. You will develop and implement strategies to enhance client satisfaction, retention, and loyalty. By collaborating with cross-functional teams, you will establish and maintain strong client relationships, identify areas for improvement, and implement initiatives to drive client-centricity and exceptional service delivery.

Main Duties and Responsibilities

• Client experience strategy
• Relationship management
• Client feedback
• Client insights
• Process optimisation
• Team collaboration

This is a hybrid-based role, with an expectation of working within the office 2-3 days per week based in the City by Liverpool Street Station

Benefits of working at Your World:

Our benefits scheme is designed with you in mind, join a company where work and life truly balance

• Competitive Salaries
• Gym membership
• Private Healthcare
• Hybrid working
• A clear career and salary structure
• Interest-free season ticket/laptop loans
• Casual dress
• On-going training & development created and delivered by industry leaders
• End of year awards
• Annual events